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This Service Level Agreement represents the complete agreement and understanding between Slick Networks ('We') and the customers ('You') and supersedes any other written or oral agreement in relation to services described on this site.
1. Uptime Guarantee
Slick Networks will do its best to keep 99.99% uptime of website availability for all customers.
2. Maintenance
Slick Networks reserves the right to perform emergency maintenance without any prior notification, should it be deemed necessary to protect and maintain the security and integrity of the Service.
Slick Networks will do its best to announce any scheduled maintenance at least 1 day ahead of time to the customer.
3. Credit
If for any reasons (except for scheduled maintenance) our network or servers are down for less than 99.99% in any month, Slick Networks will credit the following month's service fee as follows. For clients paying half yearly and yearly, the equivalent to the precentage credit of a monthly payment will be deducted off the next payment.
 Less than 45 minutes -- No credit
45 minutes to 3 hours 30 minutes -- 5% credit
3 hours 30 minutes to 7 hours 15 minutes -- 10% credit
7 hours 15 minutes to 14 hours 30 minutes -- 15% credit
14 hours 30 minutes to 1.5 days -- 25% credit
Greater than 1.5 days -- 100% credit
In order for you to receive a credit on your account, you must request such credit within seven (7) days after you experienced the down time. You must request credit by sending an electronic mail message to billing@slicknetworks.net. For security, the body of this message must contain your account number, the dates and times of the unavailability of your website, and such other customer identification requested by Slick Networks. Credits will usually be applied within thirty (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage.
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